Refund policy

We want you to love your purchase! 

For Multi-Surface Cleaners:
• Items must be unused and in their original packaging.
• We offer refunds to the original payment method or exchanges for another product.
• Return shipping costs will be covered by us if the return is due to a defect or error on our part. 

For Candles:
• Candles must be unused and in their original packaging.
• Refunds or exchanges will be processed once we receive the returned candle.
• Customers are responsible for return shipping unless the product is defective.

How to Initiate a Return:
 • Contact our customer service team at Michelle@shootingstarproducts.com with your order number and reason for return within 7 days after purchase.

Thank you for supporting Shooting Star!